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Banks That Love Our Work

Benefits of Omnichannel Banking

Quick Problem Resolution

Lower Support Costs

Personalized Banking Experience

Satisfied Customers with Improved Engagement

How Appzillon Provides Omnichannel Banking?

Appzillon banking platform has powered Omnichannel transformations of over 100 banks. Appzillon’s digital banking solutions equipped with the latest financial technologies provides Low-code approach to deliver apps across different operating systems designed for mobile, tablet, and desktops, enabling your clients to experience a frictionless banking experience across devices/ channels.

Need For Omnichannel Banking

Customer-Centric Over Transaction Oriented

Traditionally, banks have been more focused towards transactions than engagement with their customers, and they are often challenged by their own legacy siloed product lines. In other words, customer experience has always been an afterthought of every process and system.
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evolution-of-banks

Changing Customer Expectations And Evolution Of Banks

Banks are now shifting away from silos — which limits innovation speed and customer satisfaction — to a digital-first and omnichannel banking approach. Now every customer expects the financial services to be as close and delightful as a typical e-commerce experience or like other consumer industries. Especially after Neo banks transforming the banking industry with digitization at its core, the customers now have a certain level of expectation.

Adoption Of Multiple Channels By Customers

Customers are highly fragmented between online and offline channels. According to an i-exceed survey, around 60% of clients preferred digital channels to manned channels (physical branches/telephone), although customers are often hesitant to adopt digital channels for complex services such as mortgages or major investments. In order to serve new age customers an omnichannel approach is a must.

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Omnichannel Banking Checklist

Omnichannel banking is sometimes misunderstood with Multichannel banking. It is much more than providing banking services to customers irrespective of the channel they use. It requires consistent customer experience, for example a customer should be able to complete half of the onboarding process on mobile and complete the other half on laptop. Each device/channel should work in a unified manner providing the same services.

Customer experience as a founding pillar of the application

Allowing a consistent banking experience irrespective of the channel

Real-time data synchronization between channels

Understanding client’s requirements through data analytics

Utilization of big data for enhancing customer experience and to better know the customer

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What our customers are saying

Get in Touch with Us

Whether you’re interested in learning more about our solutions or have specific queries, we’re here to help. Fill out the form, and our team will get in touch with you.
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Appzillon
Omnichannel Banking

Appzillon allows your bank’s consumers to have a uniform and seamless banking experience regardless of the channel they use – website, mobile app, branch, call center etc. It is a low code omnichannel banking platform with a suite of digital banking solutions.

Trusted by Banks Around the World

Benefits of
Omnichannel
Banking

How Appzillon
Provides Omnichannel Banking?

Appzillon banking platform has powered Omnichannel transformations of over 100 banks. Appzillon’s digital banking solutions equipped with the latest financial technologies provides Low-code approach to deliver apps across different operating systems designed for mobile, tablet, and desktops, enabling your clients to experience a frictionless banking experience across devices/ channels.

Need For
Omnichannel Banking

Customer- Centric Over Transaction Oriented

Traditionally, banks have been more focused towards transactions than engagement with their customers, and they are often challenged by their own legacy siloed product lines. In other words, customer experience has always been an afterthought of every process and system.

Changing Customer Expectations And Evolution Of Banks

Banks are now shifting away from silos — which limits innovation speed and customer satisfaction — to a digital-first and omnichannel banking approach. Now every customer expects the financial services to be as close and delightful as a typical e-commerce experience or like other consumer industries. Especially after Neo banks transforming the banking industry with digitization at its core, the customers now have a certain level of expectation.

Adoption Of Multiple Channels By Customers

Customers are highly fragmented between online and offline channels. According to an i-exceed survey, around 60% of clients preferred digital channels to manned channels (physical branches/telephone), although customers are often hesitant to adopt digital channels for complex services such as mortgages or major investments. In order to serve new age customers an omnichannel approach is a must.

Omnichannel
Banking Checklist

Omnichannel banking is sometimes misunderstood with Multichannel banking. It is much more than providing banking services to customers irrespective of the channel they use. It requires consistent customer experience, for example a customer should be able to complete half of the onboarding process on mobile and complete the other half on laptop. Each device/channel should work in a unified manner providing the same services.
Icon for rapid deployment of digital banking software with quick time-to-market capabilities.

Deploy applications with quick time-to-market

Icon representing collaborative banking technology design using a unified visual language.

Collaboration between teams with visual design language

Icon for agile banking application development lifecycles and iterative software updates.

Agility in application development lifecycle

Icon symbolizing flexible innovation and controlled experiments for modern fintech systems.

Flexibility to perform controlled experiments and promote innovation

Security and scalability

Icon showing cross-platform accessibility for omnichannel banking software across all devices.

Cross-platform accessibility

Icon for secure role-based access control within enterprise digital banking infrastructure.

Control to ensure role-based access

Experience the Future Today

Ready to revolutionize your banking operation?
Unlock th full potential of cloud banking with Appzillon. Contact us for a personalized demonstration and discover how our composable capabilities can propel your financial institution to new heights.

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