Benefits of Omnichannel Banking

Quick Problem Resolution

Lower Support Costs

Personalized Banking Experience

Satisfied Customers with Improved Engagement

How Appzillon Provides Omnichannel Banking?

Appzillon banking platform has powered Omnichannel transformations of over 100 banks. Appzillon’s digital banking solutions equipped with the latest financial technologies provides Low-code approach to deliver apps across different operating systems designed for mobile, tablet, and desktops, enabling your clients to experience a frictionless banking experience across devices/ channels.

Need For Omnichannel Banking

Customer-Centric Over Transaction Oriented

Traditionally, banks have been more focused towards transactions than engagement with their customers, and they are often challenged by their own legacy siloed product lines. In other words, customer experience has always been an afterthought of every process and system.

Changing Customer Expectations And Evolution Of Banks

Banks are now shifting away from silos — which limits innovation speed and customer satisfaction — to a digital-first and omnichannel banking approach. Now every customer expects the financial services to be as close and delightful as a typical e-commerce experience or like other consumer industries. Especially after Neo banks transforming the banking industry with digitization at its core, the customers now have a certain level of expectation.

Adoption Of Multiple Channels By Customers

Customers are highly fragmented between online and offline channels. According to an i-exceed survey, around 60% of clients preferred digital channels to manned channels (physical branches/telephone), although customers are often hesitant to adopt digital channels for complex services such as mortgages or major investments. In order to serve new age customers an omnichannel approach is a must.

Omnichannel Banking Checklist

Omnichannel banking is sometimes misunderstood with Multichannel banking. It is much more than providing banking services to customers irrespective of the channel they use. It requires consistent customer experience, for example a customer should be able to complete half of the onboarding process on mobile and complete the other half on laptop. Each device/channel should work in a unified manner providing the same services.

Customer experience as a founding pillar of the application

Allowing a consistent banking experience irrespective of the channel

Real-time data synchronization between channels

Understanding client’s requirements through data analytics

Utilization of big data for enhancing customer experience and to better know the customer

What our customers are saying

Canara Bank has always been ahead when it comes to delivering end-to-end digital journeys to its customers. When we started our digital journey, we chose Appzillon because it was the preferred choice for some of the leading banks in India and around the globe. During our engagement, i-exceed has been exceptional in their delivery and have built solutions for us that are scalable on demand, easily integrates with different ecosystems, and offers robust security at all times.

We partnered with i-exceed to bring to life our vision of a differentiated market experience due to its global and regional presence, cloud-native solutions, agile methodologies, and the flexibility and scalability to rapidly deliver our solutions to the market.

Appzillon Digital Banking offers us the flexibility and functionality to internally develop apps, microservices, and additional features very quickly.

As our clients increasingly look to new technologies to digitize their operations and gain efficiencies, the need for a banking partner to match their pace is critical. Appzillon will help Citi deliver a digital end-to-end client onboarding journey for our clients, helping them to achieve operational efficiencies in a digital-first world.

As the world’s first digital trade bank, we are committed to deliver a superior digital onboarding solution with functionally rich user experience for our corporate clients to service their daily needs. Appzillon solution not only allows us the agility to move quickly but also enables us to keep pace with the new advancements in the digital landscape.

We'd like to thank i-exceed for partnering with us in the launch MEasy and for all the support they have offered us while being remotely located.

Our decision to partner with i-exceed is rooted in a clear commitment to transform how we deliver value to our longstanding customers while engaging a new generation of users. This collaboration empowers us to build an integrated financial ecosystem that not only simplifies daily banking but also anticipates evolving needs with agility and security. Together, we are laying the foundation for a future where banking is truly part of our customers’ lifestyle - adaptive, intuitive, and reliable.

Get in Touch with Us

Whether you’re interested in learning more about our solutions or have specific queries, we’re here to help. Fill out the form, and our team will get in touch with you.

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Platform

Appzillon
Omnichannel Banking

Customers move between mobile, web, and branch without thinking twice. Your bank should work the same way. Appzillon unifies every channel into one connected experience, giving retail and corporate banking customers consistent access to every service, at every touchpoint, without friction or dropped context.

Resolve Issues on First Contact

Agents access complete customer history across all channels and close issues immediately without escalations or transfers.

Lower Support
Overhead

Eliminate unnecessary escalations and transfers. Unified context reduces support costs and frees resources for growth.

Anticipate Customer
Needs

Serve relevant recommendations based on unified customer data, increasing engagement and cross-sell opportunities.

Own Customer
Loyalty

Consistent experiences across every channel drive measurable increases in customer lifetime value and significantly reduce churn.

Own Every Customer
Touchpoint

Omnichannel banking keeps your customers connected across all touchpoints. A customer can start onboarding on mobile and complete it on their laptop without repeating information. Branch, web, and digital channels work as one, providing consistent access to all services.

Appzillon unifies every channel on a single platform. Customer data, workflows, and services flow seamlessly across web, mobile, tablet and branch. Your teams build once and deploy across channels instantly, eliminating silos and duplicate systems. It typically consists of:

One Experience. Across Every Channel.

Drive Digital. Keep the Human Touch.

Whether customers access banking through mobile, web, or branch, Appzillon delivers the same features, data, and service quality across every touchpoint. Retail and corporate banking customers experience consistency at every interaction, regardless of the channel they choose.

Same Service. Every Channel.

Customers trust digital channels for everyday transactions but rely on relationship managers for complex financial decisions. Appzillon bridges both seamlessly, accelerating digital adoption without compromising the personal experience retail and corporate banking customers expect.

Serve Customers Faster. Every Time.

Agents and relationship managers access complete customer history across all channels in one place, reducing resolution time and eliminating unnecessary handoffs. Every customer interaction becomes faster, more informed, and more personal across retail and corporate banking.