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Appzillon
Omnichannel Banking

Appzillon allows your bank’s consumers to have a uniform and seamless banking experience regardless of the channel they use – website, mobile app, branch, call center etc. It is a low code omnichannel banking platform with a suite of digital banking solutions.

Banks That Love Our Work

Benefits of Omnichannel Banking

Quick Problem Resolution

Lower Support Costs

Personalized Banking Experience

Satisfied Customers with Improved Engagement

How Appzillon Provides Omnichannel Banking?

Appzillon banking platform has powered Omnichannel transformations of over 100 banks. Appzillon’s digital banking solutions equipped with the latest financial technologies provides Low-code approach to deliver apps across different operating systems designed for mobile, tablet, and desktops, enabling your clients to experience a frictionless banking experience across devices/ channels.

Need For Omnichannel Banking

Customer-Centric Over Transaction Oriented

Traditionally, banks have been more focused towards transactions than engagement with their customers, and they are often challenged by their own legacy siloed product lines. In other words, customer experience has always been an afterthought of every process and system.
custom-organistaions
evolution-of-banks

Changing Customer Expectations And Evolution Of Banks

Banks are now shifting away from silos — which limits innovation speed and customer satisfaction — to a digital-first and omnichannel banking approach. Now every customer expects the financial services to be as close and delightful as a typical e-commerce experience or like other consumer industries. Especially after Neo banks transforming the banking industry with digitization at its core, the customers now have a certain level of expectation.

Adoption Of Multiple Channels By Customers

Customers are highly fragmented between online and offline channels. According to an i-exceed survey, around 60% of clients preferred digital channels to manned channels (physical branches/telephone), although customers are often hesitant to adopt digital channels for complex services such as mortgages or major investments. In order to serve new age customers an omnichannel approach is a must.

Microsoftmultiple-channelseams-image

Omnichannel Banking Checklist

Omnichannel banking is sometimes misunderstood with Multichannel banking. It is much more than providing banking services to customers irrespective of the channel they use. It requires consistent customer experience, for example a customer should be able to complete half of the onboarding process on mobile and complete the other half on laptop. Each device/channel should work in a unified manner providing the same services.

Customer experience as a founding pillar of the application

Allowing a consistent banking experience irrespective of the channel

Real-time data synchronization between channels

Understanding client’s requirements through data analytics

Utilization of big data for enhancing customer experience and to better know the customer

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What our customers are saying

Get in Touch with Us

Whether you’re interested in learning more about our solutions or have specific queries, we’re here to help. Fill out the form, and our team will get in touch with you.
Mobile banking app screens displayed next to a contact form for inquiries about digital banking and commercial banking solutions.

    Appzillon
    Omnichannel Banking

    Appzillon allows your bank’s consumers to have a uniform and seamless banking experience regardless of the channel they use – website, mobile app, branch, call center etc. It is a low code omnichannel banking platform with a suite of digital banking solutions.

    Trusted by Banks Around the World

    Benefits of
    Omnichannel
    Banking

    How Appzillon
    Provides Omnichannel Banking?

    Appzillon banking platform has powered Omnichannel transformations of over 100 banks. Appzillon’s digital banking solutions equipped with the latest financial technologies provides Low-code approach to deliver apps across different operating systems designed for mobile, tablet, and desktops, enabling your clients to experience a frictionless banking experience across devices/ channels.

    Need For
    Omnichannel Banking

    Customer- Centric Over Transaction Oriented

    Traditionally, banks have been more focused towards transactions than engagement with their customers, and they are often challenged by their own legacy siloed product lines. In other words, customer experience has always been an afterthought of every process and system.

    Changing Customer Expectations And Evolution Of Banks

    Banks are now shifting away from silos — which limits innovation speed and customer satisfaction — to a digital-first and omnichannel banking approach. Now every customer expects the financial services to be as close and delightful as a typical e-commerce experience or like other consumer industries. Especially after Neo banks transforming the banking industry with digitization at its core, the customers now have a certain level of expectation.

    Adoption Of Multiple Channels By Customers

    Customers are highly fragmented between online and offline channels. According to an i-exceed survey, around 60% of clients preferred digital channels to manned channels (physical branches/telephone), although customers are often hesitant to adopt digital channels for complex services such as mortgages or major investments. In order to serve new age customers an omnichannel approach is a must.

    Omnichannel
    Banking Checklist

    Omnichannel banking is sometimes misunderstood with Multichannel banking. It is much more than providing banking services to customers irrespective of the channel they use. It requires consistent customer experience, for example a customer should be able to complete half of the onboarding process on mobile and complete the other half on laptop. Each device/channel should work in a unified manner providing the same services.

    Deploy applications with quick time-to-market

    Collaboration between teams with visual design language

    Agility in application development lifecycle

    Flexibility to perform controlled experiments and promote innovation

    Security and scalability

    Cross-platform accessibility

    Control to ensure role-based access

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