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Appzillon
Omnichannel Banking

Appzillon allows your bank’s consumers to have a uniform and seamless banking experience regardless of the channel they use – website, mobile app, branch, call center etc. It is a low code omnichannel banking platform with a suite of digital banking solutions.

Trusted by Leading Financial Institutions in the U.S.

Our platform is trusted by banks across the U.S. to deliver seamless, secure, and scalable digital banking experiences. Whether you’re a community bank credit union, or large commercial bank, Appzillon ensures that you can serve your customers across every digital touchpoint.

Benefits of Omnichannel Banking

Quick Problem Resolution

Lower Support Costs

Personalized Banking Experience

Satisfied Customers with Improved Engagement

How Appzillon Provides Omnichannel Banking?

Appzillon banking platform has powered Omnichannel transformations of over 100 banks. Appzillon’s digital banking solutions equipped with the latest financial technologies provides Low-code approach to deliver apps across different operating systems designed for mobile, tablet, and desktops, enabling your clients to experience a frictionless banking experience across devices/ channels.

Need For Omnichannel Banking

Customer-Centric Over Transaction Oriented

Traditionally, banks have been more focused towards transactions than engagement with their customers, and they are often challenged by their own legacy siloed product lines. In other words, customer experience has always been an afterthought of every process and system.

Changing Customer Expectations And Evolution Of Banks

Banks are now shifting away from silos — which limits innovation speed and customer satisfaction — to a digital-first and omnichannel banking approach. Now every customer expects the financial services to be as close and delightful as a typical e-commerce experience or like other consumer industries. Especially after Neo banks transforming the banking industry with digitization at its core, the customers now have a certain level of expectation.

Adoption Of Multiple Channels By Customers

Customers are highly fragmented between online and offline channels. According to an i-exceed survey, around 60% of clients preferred digital channels to manned channels (physical branches/telephone), although customers are often hesitant to adopt digital channels for complex services such as mortgages or major investments. In order to serve new age customers an omnichannel approach is a must.

Omnichannel Banking Checklist

Omnichannel banking is sometimes misunderstood with Multichannel banking. It is much more than providing banking services to customers irrespective of the channel they use. It requires consistent customer experience, for example a customer should be able to complete half of the onboarding process on mobile and complete the other half on laptop. Each device/channel should work in a unified manner providing the same services.

Customer experience as a founding pillar of the application

Allowing a consistent banking experience irrespective of the channel

Real-time data synchronization between channels

Understanding client’s requirements through data analytics

Utilization of big data for enhancing customer experience and to better know the customer

What our customers are saying

Resources

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White Paper

Transforming Banking: Embrace Cloud-Native

Cloud-native technologies are transforming banking, offering scalability, and efficiency for modern bank...

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Blog

Mastering Retail Banking Customer Journey

In today’s digital banking environment, understanding and optimizing the customer journey is no longer...

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Case Studies

Revamping Retail Banking UX: A Case Study

Discover how we transformed the user experience for a bank’s retail banking app. This detailed case study walks you...

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