{"id":14771,"date":"2020-05-14T07:02:17","date_gmt":"2020-05-14T07:02:17","guid":{"rendered":"https:\/\/www.i-exceed.com\/?p=14771"},"modified":"2025-06-26T11:57:12","modified_gmt":"2025-06-26T11:57:12","slug":"is-digital-self-service-enablement-the-best-approach-for-bfs-industry-post-covid-19","status":"publish","type":"blog","link":"https:\/\/www.i-exceed.com\/us\/blog\/is-digital-self-service-enablement-the-best-approach-for-bfs-industry-post-covid-19\/","title":{"rendered":"Is digital self-service enablement the best approach for BFS industry post COVID 19?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"14771\" class=\"elementor elementor-14771\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6643827 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6643827\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-63fde3fc\" data-id=\"63fde3fc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-72003c6b elementor-widget elementor-widget-text-editor\" data-id=\"72003c6b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<!-- wp:paragraph -->\n<p>As we take a look at our calendars, there are two things that\nbaffle us. The first one is something that happens quite often to a lot of us;\nwe are approaching the half-year&nbsp;mark already! The second one is that\nconferences, summits, trade fairs, exhibitions, and any other form of large\ngatherings will never be the same again due to the impact of the COVID-19\nvirus. And we wonder&#8230;how did something as small as that have such a huge\nimpact on the entire&nbsp;world?&nbsp;<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>On 7th May, we co-hosted our first ever webinar&nbsp;in\nparticipation with our partner ITC Infotech on Digital Transformation in the\nBanking &amp; Financial Services industry post COVID-19.&nbsp;Karthik Sivaprakasam,&nbsp;VP,\nBusiness Development &amp; Product Strategy&nbsp;from i-exceed technologies and\nRanjith Ranadheeran,&nbsp;Global Capability Leader for Banking and Financial\nServices at ITC Infotech hosted the webinar. They covered&nbsp;a wide range of\ntopics that included the impact the COVID-19 lockdown will have in the BFS\nsector, how it is being addressed by banks around the world, and the way\nforward.&nbsp;<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Some interesting findings from the webinar included &#8211;<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>&#8211; 51% felt back-office digitization as the most important area for investments since it would be the most affected by COVID-19 while the rest of the audience felt that customer service and call centre operations needed most attention. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><br> &#8211; 57% felt digital transformation was the intervention that would reduce the impact of COVID-19 for the BFS industry while the rest of the audience felt that back-office digitisation and cloud enablement would be the answer to the situation.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>View the full webinar here &#8211; https:\/\/bit.ly\/3cpWFUU<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Stay Safe<\/p>\n<!-- \/wp:paragraph -->\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>As we take a look at our calendars, there are two things that baffle us. The first one is something that happens quite often to a lot of us; we are approaching the half-year mark already! The second one is that conferences, summits, trade fairs,<\/p>\n","protected":false},"author":1,"featured_media":29389,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"coauthors":[46],"class_list":["post-14771","blog","type-blog","status-publish","format-standard","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Is Digital Self-Service the Future of BFS Post-COVID?<\/title>\n<meta name=\"description\" content=\"i-exceed and ITC Infotech hosted a webinar on digital transformation in banking and financial services in the post-COVID-19 era.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.i-exceed.com\/us\/blog\/is-digital-self-service-enablement-the-best-approach-for-bfs-industry-post-covid-19\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Is Digital Self-Service the Future of BFS Post-COVID?\" \/>\n<meta property=\"og:description\" content=\"i-exceed and ITC Infotech hosted a webinar on digital transformation in banking and financial services in the post-COVID-19 era.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.i-exceed.com\/us\/blog\/is-digital-self-service-enablement-the-best-approach-for-bfs-industry-post-covid-19\/\" \/>\n<meta property=\"og:site_name\" content=\"i-exceed technology solutions\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/iexceedltd\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-26T11:57:12+00:00\" \/>\n<meta property=\"og:image\" 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